Who
We Are
Company Overview
For decades, we’ve offered our clients the reliability, flexibility, and experience necessary for them to deliver digital and print-based communications the way they want.
With three full-service fulfillment locations that process over 993 million printed impressions every year, our HIPAA compliant, fully-automated document factory follows robust quality protocols to help us bring your ideas to life.
Our quality qualifications:
- ISO9000-1: 2015 and ISO45000-1: 2018
- Pitney Bowes Brilliance Award for Industry Leading Compliance
- G7 Master Facility Colorspace Certification
- Awarded for our full-color printing systems that can consistently reproduce the entire color space
2 billion pages
printed per year
100% mail tracking
of each page and mail package
Three facilities
operating 24/7/365
210 million
mailed pieces yearly
4 million documents
processed per week
99.9%
accuracy rate
ISO9000-1:2015
ISO45000-1:2018
Consistently trusted by clients
Net Promoter Score:
Net promoter score (NPS) is the gold standard of customer experience metrics. By measuring customer perception based on how likely they are to recommend a specific brand to a friend or colleague, NPS measures the loyalty of customers to a company, with scores ranging from -100 to +100.
With a net promoter score of 77 and a 9.2 likelihood to recommend from our clients, we’re proud to consistently rank as one of our customers’ most trusted collaborators.
Proven Security
![](/content/hmhs/en/hmds/forgesolutions/who-we-are/_jcr_content/root/container/container/container_1584983158/container_copy/container_573095788_/image.coreimg.png/1698859971361/400px-soc2.png)
Service Organization Controls Certification
Our SOC2 status means you can be confident about how we maintain controls, including confidentiality, privacy, and security.
![](/content/hmhs/en/hmds/forgesolutions/who-we-are/_jcr_content/root/container/container/container_1584983158/container_copy/container_573095788__341783668/image.coreimg.png/1698859983347/400px-pci.png)
Data Security Standard Certification
(Payment Card Industry)
Our controls around cardholder data reduces the risk of credit card fraud for our clients and their customers.
![](/content/hmhs/en/hmds/forgesolutions/who-we-are/_jcr_content/root/container/container/container_1584983158/container_copy/container_573095788__165572993/image.coreimg.png/1698859985173/400px-g7.png)
G7 Certification
This certification guarantees visual similarity across all print processes. Awarded to suit your brand’s color needs, every time.
![](/content/hmhs/en/hmds/forgesolutions/who-we-are/_jcr_content/root/container/container/container_1584983158/container_copy/container_573095788__1698508559/image.coreimg.png/1698859988007/400px-hitrust.png)
HITRUST Certification
Our multiple layers of security and backup support have earned us HITRUST certification, which confirms our high privacy, security, and regulatory standards, including federal and state regulations.